Contractor (“us”, “we”, or “our”) operates the Fuse Service website Our website address is: https://fusehi.com/ (the “Website”). This Privacy Policy explains how we collect, use, and disclose Personal Information when you use our Website and services. We do not use or share your information except as described in this Privacy Policy. At Contractor, we respect your privacy and are committed to protecting your personal data in accordance with Hawaii state law (HRS §487N) and applicable U.S. federal privacy regulations.
Information We Collect
We may collect the following categories of personal information:
- Identifiers (name, phone number, email, address, IP address)
- Commercial information (services purchased or considered)
- Internet or network activity (browser type, device data, website interactions)
- Geolocation data (approximate location via IP address)
- Professional or employment information (if voluntarily provided)
- Inferences related to preferences or service needs
- SMS opt-in information for communication purposes
We do not intentionally collect financial account numbers, protected health information, or other categories considered sensitive under federal standards.
By submitting forms or requesting service, you consent to receiving SMS communications such as scheduling updates and promotional messages. SMS opt-in data is not shared with any third parties.
How We Use Your Information
We use collected information for:
- Providing and improving our services
- Processing service requests and scheduling
- Customer support and communication
- Website improvements and analytics
- Marketing (email, SMS, digital ads — with consent)
- Fraud prevention and security monitoring
- Legal and regulatory compliance
Purposes for Each Category of Information
Each category of information may be used for:
- Service delivery and account management
- Appointment scheduling and updates
- Payment processing and invoicing
- Marketing and promotional communication (opt-in only)
- Website analytics and performance optimization
- Security monitoring and fraud prevention
- System tracking and operational support
- Compliance with Hawaii and federal law
How We Share Your Information
We may share information with trusted third-party service providers for business purposes, including:
- Hosting and infrastructure
- Analytics and website optimization
- Online scheduling tools
- Call-tracking and CRM platforms
- Digital advertising
Examples include:
Google Analytics
Google Ads
Meta Pixel
Microsoft Clarity
ServiceTitan DNI
ServiceTitan Web Scheduler
Newo.ai chat widget
Google Search Console
Bing Webmaster Tools
Microsoft Ads
Contractor Commerce
We may disclose information if required in response to lawful subpoenas, court orders, or government requests.
How We Process Your Information
Personal information is processed for:
- Service scheduling and dispatch
- SMS, email, and phone communication
- Invoicing, billing, and payment processing
- Service reminders and recommendations
- Business recordkeeping
- Website analytics and security
ServiceTitan Data Handling
We use ServiceTitan as our secure customer management platform. Accordingly:
- All customer records are stored within ServiceTitan
- ServiceTitan may maintain security and operational system logs
- Contractor does not store detailed system logs outside of their platform
Users are encouraged to review ServiceTitan’s own privacy policies.
How We Protect Your Information
We use administrative, technical, and physical safeguards, including:
- Encryption (HTTPS/TLS)
- Access controls and authentication
- Firewalls and secure server environments
- Ongoing security monitoring
- Vendor compliance oversight
- Employee privacy/security training
- Incident response procedures
Although we take reasonable measures to protect your.
Data Breach Disclosure (Hawaii HRS §487N — MANDATORY)
Under Hawaii law, if we experience a data breach involving your unencrypted personal information, we will:
- Conduct an immediate investigation
- Determine whether personal data was accessed or acquired
- Notify affected individuals without unreasonable delay
- Provide notice by mail, email, or other legally permitted method
- Notify the Hawaii Office of Consumer Protection if required
Notification will include:
- What happened
- What information was involved
- Steps we are taking to protect affected individuals
- Steps you can take to protect yourself
We will not delay notification except where requested by law enforcement for investigative purposes.
SMS Communication Policy
By using our Website or services, you consent to receive SMS messages. Information collected for SMS consent is not shared with third parties.
Messages may include:
- Appointment confirmations
- Service reminders
- Customer support responses
- Promotional offers (opt-in only)
Standard disclosures:
- Message and data rates may apply
- Text “STOP” to unsubscribe
- Text “HELP” for assistance
Changes to This Privacy Policy
We may update this policy periodically. Updated versions will be posted on this page with a revised effective date. If you have any questions about this Privacy Policy or our use of your personal information, please contact us via email: support@fusehi.com
Effective date: 11.21.2025 Last updated: 11.21.2025
